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What do you need help with?

I have to report a bad blend / I have found a ripped blend

Solution:

Please download the blend and inspect it fully. In many cases the issue can be solved by just paying close attention.

If you insist on reporting the blend; please make sure you can prove/substantiate your claim, specially for cases concerning copyright infringement and ripping. Vague reports will be ignored.

If you can prove your claim, please send us the report by going to the blend's page, and select Manage > Report and send us your report from the form you will see.

I lost access to my account

Solution:

You will have to reset your password. If you are unable to complete the process, Contact us and tell us your username and email (not your password) so we can reset your account manually

I need help using a Blend Swap feature

Solution:

Please scout the site documentation, most questions are answered there..

If you can not find an answer, please contact us and tell us your question, we are glad to help.

I need help using Blender 3D

I need information about Licenses

Solution:

Please look at our licenses page for full info and explanations.

I can not download any file from Blend Swap

Solution:

Your browser is misconfigured or unsupported. Please see our known issues page for more details..

I can not upload my blend file to Blend Swap (404 error)

Solution:

Forms on Blend Swap are valid only for half an hour, if your submission takes longer than this it will fail and you may get a 404 error.

If you get the 404 error: go back in your browser and RELOAD the page by hitting CTRL + R or F5 so you get a new, valid form.

If the problem persists, your Internet conenctivity may be too slow for the upload to finish in less than 30 minutes, consider uploading from an Internet café or a friend\'s place.

Blend Swap says "the request was blackholed"

Solution:

This is not a bug, it is a security measure we use to protect the site. Do not report blackholed requests.

Forms on Blend Swap are valid only for half an hour, if your submission takes longer than this it will fail and you may get a 404 error.

This will also happen if you leave a form unattended for more than 30 minutes (say, the comment form) and then submit it.

This will also happen if you try to register and have cookies disabled in your browser.

If you get the 404 error: go back in your browser and RELOAD the page by hitting CTRL + R or F5 so you get a new, valid form.

I saw an error/typo/mistake on Blend Swap

Solution:

Send us a detailed report from here.

I need to get in touch with the Blend Swap owner or admins

Solution:

Contact us any time with your questions, comments and suggestions.